UPDATE OF SHIPPING POLICY DUE TO COVID-19 (CORONAVIRUS)

Due to the rapid spread of COVID-19, shipments may take a long time to be delivered. For the safety and well-being of our team, all orders placed after March 13 will be shipped only one day a week. This may create delays and may not meet current delivery deadlines.

SHIPPING, EXCHANGES AND RETURNS

Orders have a delivery time of between 24 and 72 hours on business days. Except on launch days it can take up to 7 business days. If there is no one at the address when the courier is going to deliver, they will try to deliver it 2 more times in the following business days. In the case of absence at the delivery address, the package will be returned to the sender. The forwarding will be in charge of the recipient.

Leave your contact phone number, so that we can contact you if necessary to guarantee delivery. It is important.

RETURNS & EXCHANGES

You have 14 working days from when you receive the order to make an exchange or a return.

To make an exchange or return of an item, you must send it to us at: Calle Castillejos 356 (Office) 08025 Barcelona, ​​Spain The customer will bear the shipping cost for the exchange and / or return.

Returns are required to be shipped in the same condition as received. Inside the original transparent packaging and the order number. If garments are received in poor condition, no refund will be made. We will be very strict with the state of the garments (makeup stains, scents, etc.) especially in garments such as bodies for hygiene reasons.

Once the quality control has passed, we will refund the amount of the returned garment. In this way, in the case of changes, you can order the correct size.

We do not accept returns or changes of bikini bottoms or swimsuits.

We do not accept returns or exchanges of our GOICOSMETICS lipsticks.

We will not accept any returns or exchanges on promotional or sale items.

Please note that GOI reserves the right to reject all returns that do not meet these conditions.

If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, along with your personal information: help@goi.com.

#Order Number / The order number. You can find it in the confirmation, reception and delivery emails.

ADDRESS:

CALLE CASTILLEJOS 356 (OFFICE) 08025 BARCELONA, SPAIN.