Our domestic shipments are made through TIPSA, international with GLS and deliveries are made within 1 to 5 business days in most cases, depending on your location. Please see the expected shipping time table below for more accurate information.
All orders are sent from our warehouse located in Spain, you will receive an SMS to the number you have provided us with all the tracking information for your order.
Our handling time is 2 to 4 business days. This means that your order will generally ship within this period.
Unusually, there may be processing time delays during the Black Friday season or collection launches due to increased workload.
Make sure that all the data sent is correct when placing an order; We are not responsible for incorrect / incomplete information such as name, shipping or billing addresses, postal code, phone number, etc.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Prices on the site do not include taxes or customs duties. All applicable obligations will be borne by the client. Unfortunately, we cannot estimate the amount of duty you will pay, but your local customs should be able to estimate the price.
The courier is always responsible for delivering the package. If a package is considered delivered by courier and has not been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure that the merchandise is delivered correctly.
1-3 business days
UK and Europe
3-5 business days
United States and Canada
4-7 business days
Rest of the world
4-8 business days
RETURNS & EXCHANGES
You have 14 working days from when you receive the order to make an exchange or a return.
To make an exchange or return of an item, you must send it to us at: Calle Castillejos 356 (Office) 08025 Barcelona, Spain The customer will bear the shipping cost for the exchange and / or return.
Returns are required to be shipped in the same condition as received. Inside the original packaging and with the order number. If garments are received in poor condition, no refund will be made. We will be very strict with the state of the garments (makeup stains, scents, etc.) especially in garments such as bodies for hygiene reasons.
Once the quality control has passed, we will refund the amount of the returned garment. In this way, in the case of changes, you can order the correct size.
We do not accept returns or changes of bikini bottoms or swimsuits.
We do not accept returns or exchanges of our GOICOSMETICS lipsticks.
We will not accept any returns or exchanges on promotional or sale items.
Please note that GOI reserves the right to reject all returns that do not meet these conditions.
If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, along with your personal information: firstname.lastname@example.org.
#Order Number / The order number. You can find it in the confirmation, reception and delivery emails.
CALLE CASTILLEJOS 356 (OFFICE) 08025 BARCELONA, SPAIN.