Red Kaley Thong

All orders begin to be prepared when the payment is confirmed. All orders are sent from our warehouse located in Spain, you will receive an email with the tracking of your order.

Our handling time is 2 to 4 business days. This means that your order will generally be shipped within this period.

Exceptionally, there may be delays in processing time during Black Friday, Christmas, or collection releases due to increased workload.

Make sure all the data submitted is correct when placing an order; We are not responsible for incorrect / incomplete information, such as name, shipping or billing addresses, postal code, telephone number, etc.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Keep in mind that shipments to the Canary Islands, Ceuta and Melilla will require the provision of the DNI / NIE for customs duties and taxes.

The prices on the site do not include taxes or customs duties (this applies for orders outside Europe, the Canary Islands and United Kingdom) . All applicable obligations will be borne by the client. Unfortunately, we cannot estimate the amount of duty you will pay, but your local customs should be able to estimate the price.

If you refuse a shipment from GOI, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to GOI. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to help@goi.com

The courier is always responsible for delivering the package. If a package is considered delivered by courier and has not been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure that the merchandise is delivered correctly.

SHIPPING TIMES

Spain

1-3 business days

UK and Europe

3-5 business days


United States and Canada

4-7 business days

Rest of the world

6-8 business days