Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
There can be a period of 24-48 hours between the time when we prepare your order and when it is shipped out. Please email firstname.lastname@example.org for any assistance.
We use all major carriers, and local courier partners. You will receive detail information of the carrier once your order has been shipped.
Delivery times depend on the destination. Delivery within Spain takes 2 to 3 working days. EU and US international deliveries take 3 to 7 working days. Shipping to the Russian Federation takes approximately two weeks to arrive. During busy sales periods (Xmas, Black Friday, collection launches, etc) deliveries may take up to 6 working days longer than usual.
Items in your order that are designated for shipment to countries outside of the EU or shipping to the Canary Islands may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from GOI, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to GOI. This amount will be deducted from your merchandise refund.
Yes, the tracking number will be sent to you once the order is fulfilled. If your tracking number doesn’t work or there appears to be a problem, please contact email@example.com
Placing an order
Shortly after you have placed your order, you will receive a confirmation email including your order number and a summary of the products purchased. If you have not received the confirmation email for your order 24 hours after making the purchase and it isn’t in the spam folder most frequently the reason is that there has been an error in the email address you provided, in that case please contact firstname.lastname@example.org
When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.
Yes, you have 20 days since you receive your order to return it to us for a refund or exchange.
Unfortunately, we do not offer free returns at the moment. Please note that return shipping costs are responsibility of the customer - original shipping charges are non-refundable, and we do not provide free return shipping nor reimburse for it. The return shipping cost must be borne by the customer.
In the event that your order arrives with faulty or damaged goods, please contact us at email@example.com and we will make it right. We may request photos and/or some other details regarding the faulty or damaged item, so if you can snap a couple of pictures in preparation that will help us process your inquiry quickly as possible. We reserve the right to determine a genuine fault or damage to an item. If your item is deemed damaged, you will not incur any additional costs.
Returns take a full 14 business days to be processed, and you will be emailed once this has been completed. We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its return journey.
Yes, you can opt for a change of size. At the moment we are not able to offer changes in color/model.
Please visit our Shipping and returns page for all the info.
The security of the information our customers submit on goi.com is one of our highest priorities. At goi.com we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment. Our e-commerce platform manages information with security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.
Our payment methods include Visa, Mastercard, American Express, Maetro, PayPal and Klarna
We want you to be able to tease and please with ease - that’s why we offer Klarna’s Buy now, Pay Later option. As fuss-free as it sounds, all you have to do is order your tantalising treats. You’ll have 30 days to try them on for size, return the ones that you don’t want to keep, and only pay for the pieces you love.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 130,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com
To use Pay Later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay Later, our assessment will not affect your credit rating.
As soon as GOI has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.
Drop us an email to firstname.lastname@example.org and we will be happy to assist you.